Great prices and service, flexibility and just everything made easy really liked this company, they’re guaranteed to do well
used whybuy last year October, the guy that dropped off the items was super friendly, on time and helpful with the instructions- very happy with whybuys prices/delivery cost, using them again for another upcoming event of mine. Thanks!
I rented two Kaercher products - steam cleaner and window vacuum. Products arrived a little early (no notice given but it was early morning so we were in). Products both worked well. I haven't given 5 stars for a few reasons as you need to ring to change the booking. It would have been much better if two of each clothes were included as I needed to continually wash the covers before tackling another room. Also one of the heads for the steam cleaner was very used and needs replacing. I returned the steam cleaner empty of water and with the covers clean and dry, I had however received it with water in it and the covers very wet. Will use again as the items for rent are things you don't really need to buy.
If you want to be let down at short notice - then use WhyBuy
To be called at 8:30pm on a Saturday night, less than 12 hours before items are due to be delivered, with an "I'm sorry, we cannot fulfil your order" - is not good enough.
It then fell to me to suggest to WhyBuy that they look and see if they have returns coming in later on the Sunday that they can redirect to me - seems logical. Except - why did I have to suggest that. To be called back later to say we can have stuff at 3-4pm the next day but we have to travel across London to collect, is not ideal. But we did that. Left our party guests so we could collect heaters (90 minute round trip). So dismayed when WhyBuy then called to say they no longer had all the extension leads we needed.
If you are having an event - you need to be able to rely on the Supplier. WhyBuy wouldn't even compensate for the fact that we only had the items we picked up, for the second half of the event. Absolutely no in depth understanding of Customer Satisfaction. I'm still waiting for a Manager to call. I guess that will never happen as you already have my money.
I DEFINITELY WILL NOT USE AGAIN. I urge caution if you want to be sure to get the equipment you hired and were relying on. If I could give zero stars I would, I feel like one star is too generous.
Great experience in store when placing order.
Prompt delivery by polite guy
Easy set up and kids loved it
Would 100% use again
I ordered a carpet cleaner. it was wonderful, all turned up in a box with very simple instructions and enough cleaning fluid. All picked up on time. wonderful service. thank you.
I stumbled across this small company online and wasn't too sure at first (as their prices seemed relatively cheap compared to other hire companies) however, decided to go for it and made no regrets. I needed furniture for an outdoor party I am very happy with the service recieved from this company. Very professional, were able to deal with matters very quickly. The drivers were lovely and items were delivered and collected at the requested time. Will definately be using their service again in the future. Thank you once again
Excellent service, great products, wonderful support staff on the phone/email and really nice delivery drivers. I had forgot to return part of the gazebo and WhyBuy made sure to come collect the extra parts from me and were extremely dilligent in calling me to update me about everything. Exceptional service, will definitely use again!
I cannot praise this company and everyone I dealt with there enough; from my first email with a million questions to placing the order and delivery/collection. I rented gazebos, beanbags, folding and drinks tables for my birthday and it was great to be able to rent it just for the day rather than over night. Brilliant idea and I will use them again for sure!
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