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Customer and Merchandise Manager

WhyBuy launched in mid-2020 and has now built a comprehensive team - and product offering - to cater for the demand that will come in 2021.

To help cater for this demand, the leadership of WhyBuy is looking for a motivated individual to work with our chief operations officer and other colleagues to build merchandise relationships and to respond to customer requests and to manage product & warehouse data in the WhyBuy tech systems.

The key function of this role is to make the customer experience amazing.

WhyBuy Mission

WhyBuy intends to do for things at home what Uber did for car ownership and Deliveroo did for take away. 

Our mission is to save consumers money, time, space and stress. In an increasingly environmentally conscious world, it is more important that ever to be aware of how much resources we use. 

But that doesn’t mean compromising on your lifestyle and ambitions. 

WhyBuy gives you the capacity to access stuff any time you need it at significantly lower prices than owning them while also being more environmentally sustainable. 

How much stuff do you own at home that you never use? How much money is tied up in those things at home that you bought for a single use? 

At WhyBuy, we think the answer to both questions is “too much” and we want to be the change that empowers people without compromising on quality or experience. 

We run a 100% electric fleet because it’s better for the environment and it’s cheaper. Just like WhyBuy is for consumers.


WhyBuy will be in London only for the first half of 2021 and then expand across the UK. Overseas plans are for 2022 and beyond.

Uncertain times has boosted the need to use WhyBuy. From helping gyms make money in lockdown by renting their equipment out to helping people congrats comfortably in the cold, outdoors, WhyBuy has been busy at the end of 2020. 

Non ownership as a premise is now commonly embraced in cities across the world. Consumers needing certain products for brief periods have limited options. 

Clutter has a problem in-city living; consumers are looking to free up space in homes not store infrequently used items.

Environmental impact is more top-of-mind; the impact and cost of duplicating items unnecessarily in homes is tangible.

High quality, top-of-the-range brands can be provided at a fraction of the price of ownership, regularly.

In short, WhyBuy allows consumers to have items delivered for short periods at a time of their choosing and eliminates issues with owning items: 

Storage - Maintenance - Cost - Quality - Sustainability 

We are not peer-to-peer. There have been peer-to-peer sharing services that have attempted to fill this gap in the past, but the quality and reliability has put people off. We want to talk to people who have the need and build trust with them to get their hands on anything they need. Ultimately, we want to do for household items what Deliveroo did for eating out at home. 

This is about letting people focus on the tasks they want to do at home and opening up their options to choose how to complete them. 


The Role 

The role of Customer & Merchandise Manager is to work with the Chief Operations Officer to manage the customer experience through great management of people and systems.

We are looking for someone with 3-4 years’ experience as a merchandiser or buyer. We know that the person who lands the role will not have all the areas of expertise we need; we are looking for a fast learner. As stated above, the key function of this role is to make the customer experience amazing.


Primary Duties: 

Sourcing products – the person in this role will need to identify the right people among the manufacturer and distributors of the premium products we currently stock or should stock in the future. Then build a relationship and get the best prices and the best availability to help us grow quickly.

Inventory management – when the products are sourced, we need them to be itemised, housed effectively in the actual warehouse as well as in the digital database.

Customer service – this person will be replying to customer WhatsApp

messages, email requests and phone calls. And creating a script for

others to follow when this person is not at work.

Role Specifications

- A charismatic person who can influence, monitor, and improve current


- Ability to deal with multi-stakeholder issues particularly outside partners and being sensitive to customer needs.

- Ability to help create a culture among colleagues of innovation and entrepreneurial flair.

- Ability to drive the customer experience forward through the key areas of wholesaler management, inventory - management (offline & online) and customer management.

- We will be looking for candidates with:

- A successful track record in a comparable business.

- Excellent organisational and administrative skills.

- Great customer service capabilities.

Position Details

Full Time or Flexi Time depending on experience

Remote working discretionary for part of the week

Salary according to experience

Share options in the company


Applications should be sent to:

Please include your CV and a cover letter detailing how your experience is relevant to help WhyBuy gain a following of active customers.











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